1. Determination of Company Scope
The first step in establishing a quality management system (QMS) is to determine the scope of the company. In this process, the company's fields of activity and operations are examined and it is decided which sections and processes the QMS will cover.
2. Policy Preparation
A quality policy appropriate to the scope is prepared. The quality policy defines the company's quality objectives and how these objectives will be achieved. The policy must be consistent with the company's mission and vision, be understandable and accessible, and include a commitment to continuous improvement.
3. Identification of Relevant Parties and Their Impact
In order for the QMS to be implemented successfully, the relevant parties (customers, employees, suppliers, shareholders, legal and regulatory authorities) and the effects of these parties on the QMS are determined.
4. Determination of Company Goals and Action Plans
Quality targets are determined and action plans are prepared to achieve these targets. Goals must meet SMART criteria (Specific, Measurable, Achievable, Relevant, Timely). Action plans include the activities that need to be done to achieve the goals and those responsible for these activities.
5. Quality Management System Manual
At the top of the QMS is a manual that explains the entire system. This manual defines the company's quality policies, objectives and how the QMS will be operated. The content of the manual covers:
Company's quality policy
Scope and purpose of QMS
General descriptions of processes
Responsibilities and powers
6. Determination and Documentation of Processes
The company's activities are divided into processes that need to be managed. These processes include all steps that affect the company's operations and services. Identifying and documenting processes includes the following steps:
Determination of Process Names and Descriptions: The name and definition of each process are clearly determined.
Defining Process Flows and Relationships: How the processes will flow and their relationships with other processes are determined.
Identification of Risks and Opportunities: Possible risks and opportunities are identified for each process. Risks are elements that can threaten the success of processes. Opportunities are elements that will make processes more efficient or effective.
Preparation of Processes in accordance with Standards: Processes are prepared in accordance with international quality standards such as ISO 9001. Processes should include the following elements:
Process responsible and authorities
Process flows and work steps
Resources and tools to use
Relevant documents (registration forms, tracking lists, instructions, diagrams)
7. Application
After the QMS is established, it is ensured that all processes are implemented as specified. The following steps are followed during the application phase:
Training and awareness of employees
Execution of processes as planned
8. Control and Continuous Improvement
The effectiveness and efficiency of the QMS are constantly monitored and improved. At this stage, the following steps are followed:
Regular monitoring and measurement of processes
Carrying out internal audits
Identifying improvement opportunities and taking action
As a result, the installation and implementation of a QMS involves the company's compliance with quality standards and continuous improvement processes. This increases customer satisfaction, ensures efficiency and increases the company's competitiveness.
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